About Medic Health

Medic Health is an international consultancy supporting communities and organizations to assess, design, procure, and improve prehospital emergency care systems. Our approach is patient and community-centered, evidence-based, and data-driven. Our aim is to enable the highest quality ambulance service, operated at a reasonable cost, and capable of evolving as government and healthcare environments transform. Medic Health has modern ambulance service and healthcare experience and applies best practices and research-based structures and processes through an objective and sustainable methodology. We provide a personal consultant engagement that builds local capability and capacity with customized service. We deliver.


Medic Health blends local stakeholder knowledge, subject matter expertise, and research to collaboratively develop clearly defined outcomes and executable action plans to achieve your results. We identify your aims, listen to your past experience, and co-create where you want to go. Qualitative and quantitative methods enable understanding the structures, processes, and outcomes of your current system, and published research and best practices inform your opportunities for improvement. We co-create an action plan and support you to execute it with the intent to build local knowledge and capability. Medic Health incorporates the Institute of Medicine’s six aims for improving healthcare quality: Safety, Effectiveness, Patient-Centeredness, Timeliness, Efficiency, and Equity. Our framework for viewing ambulance systems is rooted in the Malcolm Baldrige Criteria for Performance Excellence, and our focus is to design systems that pursue the three dimensions of The Institute for Healthcare Improvement Triple Aim: improving patient experience of care, improving the health of populations, and reducing the per capita cost of prehospital emergency care.

Our Services


We support communities to design and execute competitive ambulance request for proposal (RFP) processes.


We review and audit system and organizational structures, processes, and outcomes.


We apply the science of improvement to enhance performance and create reliability.


We design, conduct, and author research for peer-reviewed journal publication.


We develop, produce, and present engaging learning and development programs.


We enable transforming challenges and ideas into sustainable innovations.


Early Warning Score System for Ambulance Service

Early Warning Scores (EWS) have been used for many years in-hospital to identify deteriorating patients and rapidly intervene. Ambulance services in Scotland and Qatar have been using an EWS in the prehospital setting. Scotland Ambulance Service uses it as a tool to identify deteriorating patients......

Healthcare Executive Article: Enhancing Prehospital Emergency Care

A recent article on Enhancing Prehospital Emergency Care by Institute for Healthcare Improvement Vice President Kedar Mate, MD and I (David M. Williams, Ph.D.) was published in the American College of Healthcare Executive‘s Healthcare Executive Magazine. You can access a free PDF copy of the article......