About Medic Health

Medic Health is an international consultancy supporting communities and organizations to assess, design, procure, and improve prehospital emergency care systems. Our approach is patient and community-centered, evidence-based, and data-driven. Our aim is to enable the highest quality ambulance service, operated at a reasonable cost, and capable of evolving as government and healthcare environments transform. Medic Health has modern ambulance service and healthcare experience and applies best practices and research-based structures and processes through an objective and sustainable methodology. We provide a personal consultant engagement that builds local capability and capacity with customized service. We deliver.


Medic Health blends local stakeholder knowledge, subject matter expertise, and research to collaboratively develop clearly defined outcomes and executable action plans to achieve your results. We identify your aims, listen to your past experience, and co-create where you want to go. Qualitative and quantitative methods enable understanding the structures, processes, and outcomes of your current system, and published research and best practices inform your opportunities for improvement. We co-create an action plan and support you to execute it with the intent to build local knowledge and capability. Medic Health incorporates the Institute of Medicine’s six aims for improving healthcare quality: Safety, Effectiveness, Patient-Centeredness, Timeliness, Efficiency, and Equity. Our framework for viewing ambulance systems is rooted in the Malcolm Baldrige Criteria for Performance Excellence, and our focus is to design systems that pursue the three dimensions of The Institute for Healthcare Improvement Triple Aim: improving patient experience of care, improving the health of populations, and reducing the per capita cost of prehospital emergency care.

Our Services


We support communities to design and execute competitive ambulance request for proposal (RFP) processes.


We review and audit system and organizational structures, processes, and outcomes.


We apply the science of improvement to enhance performance and create reliability.


We design, conduct, and author research for peer-reviewed journal publication.


We develop, produce, and present engaging learning and development programs.


We enable transforming challenges and ideas into sustainable innovations.


Ambulance Service Ecosystem: Understanding the System You Have

Photo by Carlos Alfonso on Unsplash Austin, Texas, is now the 10th largest city in the United States. One hundred sixteen net new people move here every day. Imagine a domestic, commercial flight pulling into gate 10 at Austin’s International Airport, and most of the......

Questions You Can Ask to Learn About Your System

The Dallas Morning News (2016, Sept) reported half to two-thirds of city general funds are for police, fire, and EMS. With significant tax dollar investments, elected officials, community leaders, and the media want to be good stewards. Still, they are frequently not equipped with the......

The Myth of the Perfect Model

By David M. Williams, Ph.D. Originally published in September 2006 in EMS World magazine. What defines a quality EMS system is rooted in local experience. Who provides the services and how they do so may vary from place to place, but each of us has......