The Scottish Ambulance Service is the national ambulance service for the country of Scotland. The organization has a long history of leading in quality and safety within the National Health Service, and the leadership was pursuing quality as their organizational strategy. Like most EMS systems,...
The United States Federal Government routinely funds and coordinates projects directly or through contractors to establish consensus strategies, pilot new approaches, and develop methods. Dr. Williams has served as a subject matter expert on EMS system design, patient safety, quality improvement, and measurement. Contributions include: Provide...
Hamad Ambulance Services is the national ambulance service provider for Qatar in the Middle East. The leadership of the ambulance service is building a world-class ambulance system in a diverse and rapidly growing global destination. Our multi-year collaboration involved a portfolio of work, including supporting...
Charlotte is one of the fastest-growing metropolitan EMS systems in North America. Dr. Williams advised the leadership team on a multi-year engagement as they pursued enhancing the organization through adopting quality as an organizational strategy. The process involved a multi-stage change effort to define the...
The ambulance profession is a clinical practice of medicine. To design, deliver, and improve clinical care, operational practice, and system design requires ongoing research and peer-reviewed publication. Dr. Williams is one of the few scholar-practitioners to research the obstacles to patient-centric EMS system design. He...
Private organizations provide communications, emergency and non-emergency ambulance services, public health, fire prevention and protection, and disaster services around the world. Dr. Williams serves many of these organizations through targeted and full-service engagements, including strategic planning, market analysis, leadership development, and quality and safety improvement. Dr....